Quick Help
Track Your Order
Check the latest status of your order, courier partner, AWB number and expected delivery.
Track Order:
https://buyvero.in/track-order
Cancel an Order
Orders can usually be cancelled before they are packed or dispatched.
For successfully cancelled prepaid orders, BuyVero will normally initiate the refund on the next working day.
Payment errors, duplicate payments or transactions requiring verification may take approximately 3–5 working days.
Returns and Refunds
Contact us if you have received:
- A damaged product
- An incorrect product
- A defective product
- An incomplete order
- A package with missing accessories
- A product eligible for return or replacement
Please keep your order ID, product photographs, packaging photographs and unboxing video available, where applicable.
Shipping and Delivery
Estimated delivery timelines after dispatch are:
- Metro cities: Approximately 2 days
- Non-metro cities: Approximately 2–4 days
- Pan-India and remote locations: Approximately 3–6 days
BuyVero may ship orders through Delhivery, Ecom Express, Shadowfax, DTDC, India Post or another authorised logistics partner.
Payment Support
Contact us if:
- Money was deducted but the order was not confirmed
- A payment was made twice
- Payment status is pending
- A prepaid order was cancelled
- A refund has not been received
- You are facing a payment gateway error
Please share your order ID and payment transaction reference number.
Seller Support
Interested in selling your products on BuyVero?
Visit:
Our seller team will assist you with registration, product listing and marketplace-related support.
Contact BuyVero
For faster assistance, please share your order ID and registered contact details when contacting us.
Email Support
Email: info@buyvero.in
You may contact us regarding:
- Orders
- Payments
- Shipping
- Delivery
- Cancellations
- Returns
- Refunds
- Customer accounts
- Seller registration
Mobile Support
Mobile Number: +91 84479 40380
Please keep your order ID ready before calling.
Office Phone
Phone Number: 011 4108 0277
For customer support, business enquiries and seller-related assistance.
Registered Office Address
Disha Solutions – BuyVero
F-399, Ground Floor, Block F,
Milan Cinema Road, Near Post Office,
Karampura, New Delhi – 110015
Raise a Support Request
To help us resolve your concern quickly, please include the following information in your email:
- BuyVero order ID
- Registered customer name
- Registered mobile number
- Registered email address
- Payment reference number, where applicable
- Courier AWB number, where applicable
- Clear description of the issue
- Product and packaging photographs, where required
- Unboxing video, where applicable
Send your request to:
info@buyvero.in
Suggested email subject:
BuyVero Customer Support Request – Order ID
Customer Safety Notice
BuyVero, Disha Solutions, sellers and courier representatives will never ask you to share:
- UPI PIN
- ATM PIN
- Card PIN
- Banking password
- CVV
- OTP
- Complete card details
Never transfer money to an unknown personal account or scan an unverified QR code sent by someone claiming to process a refund.
Approved refunds are processed through BuyVero’s authorised payment method or original payment source.
Order Tracking Information
After your order is dispatched, the tracking information may take up to 24 hours to appear.
Your order may display one of the following statuses:
- Order confirmed
- Processing
- Packed
- Dispatched
- In transit
- Reached destination centre
- Out for delivery
- Delivered
- Delivery attempt failed
- Returned to origin
A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.
Delivery Assistance
The courier partner may contact you for:
- Address confirmation
- Delivery directions
- Landmark details
- Customer availability
- Cash-on-delivery confirmation
Please ensure that your registered mobile number remains reachable.
Delivery may be delayed or unsuccessful if:
- The address is incomplete
- The PIN code is incorrect
- The customer is unavailable
- The mobile number is unreachable
- Entry to the location is restricted
- Delivery is refused
Refund Assistance
For successfully cancelled prepaid orders, the refund is normally initiated on the next working day.
Where there is a:
- Payment error
- Duplicate debit
- Technical problem
- Pending transaction
- Failed order confirmation
- Payment reconciliation issue
the refund or reversal may take approximately 3–5 working days after verification.
The final credit timeline may also depend on the customer’s bank, UPI provider, card issuer or payment gateway.
Frequently Asked Questions
For common questions related to customer accounts, orders, payments, shipping, cancellations and refunds, visit:
Legal Business Information
Legal Business Name: Disha Solutions
Platform Name: BuyVero
Email: info@buyvero.in
Mobile: +91 84479 40380
Phone: 011 4108 0277
Registered Address:
F-399, Ground Floor, Block F, Milan Cinema Road,
Near Post Office, Karampura, New Delhi – 110015