Returns, Replacement & Refund Policy
BuyVero is a marketplace platform operated by Disha Solutions. Products listed on BuyVero are sold by independent sellers, brands and business partners. BuyVero helps customers, sellers, brands and courier partners coordinate order-related concerns, but the final return, replacement or warranty decision may depend on the seller, brand, product category and product condition.
Customers are requested to carefully read the product description, size, specifications, ingredients, usage details, warranty information and seller details before placing an order.
7-Day Issue Reporting Window
Customers must report any issue within 7 days from the date of delivery. Issues raised after 7 days may not be accepted for return, replacement or refund.
The 7-day window is only for reporting genuine order-related issues such as damaged product, wrong product, missing item, defective product or product not matching the listing. It does not mean every product is returnable.
To raise a request, customers should share the order ID, registered mobile number, product name, clear photos or videos of the issue, packaging photo, invoice photo and unboxing evidence where required.
Products Eligible for Return or Replacement
A return or replacement request may be considered only in the following cases:
The product received is damaged during delivery.
The product is defective or not working as described.
The customer receives the wrong product.
The product received is different from the product ordered.
Important parts, accessories or items are missing from the package.
The product is significantly different from the description shown on the product page.
All claims are subject to seller verification, product inspection, courier confirmation and BuyVero’s internal review.
Garments, Fashion & Wearable Products
Garments, fashion items, innerwear, personal wear, fashion accessories, jewellery, beauty-related accessories and wearable products are generally non-returnable due to hygiene, personal use and product safety reasons.
Customers must check size, color, material, design, product images and seller details carefully before placing an order.
A return or replacement for such products may be considered only if the product received is damaged, wrong, defective, missing items or completely different from the listing. Products that have been worn, washed, used, altered, damaged, stained, perfumed, tag-removed or packaging-removed will not be accepted.
Food, Grocery & Consumable Products
Food products, ready-to-eat products, grocery items, packaged food, consumables, health-related products and perishable products are non-returnable.
These products cannot be returned once delivered due to food safety, hygiene, storage and handling reasons.
If the customer receives a damaged pack, wrong product, expired product or product with clear quality issue at the time of delivery, the issue must be reported within 24 hours of delivery with clear photos and videos. BuyVero will coordinate with the seller or brand for resolution.
Taste preference, change of mind, dislike of flavor, wrong ordering by customer, opened packs, used packs or storage-related damage after delivery will not qualify for return or refund.
Brand Products and Warranty Support
For branded products, warranty, guarantee, repair, replacement or after-sales service is handled by the respective brand or authorized service partner.
If a branded product has a manufacturing defect, warranty issue or service-related concern, customers may be required to contact the brand directly as per the brand’s official warranty policy.
BuyVero may assist the customer by sharing seller details, invoice details or brand contact information where available. However, final warranty approval, service decision or replacement decision will remain with the respective brand or manufacturer.
Non-Returnable Products
The following products are generally non-returnable:
Garments and wearable products.
Food and consumable products.
Opened, used or damaged products.
Products without original packaging, tags, labels or invoice.
Personal care, hygiene and beauty-related products.
Customized, made-to-order or personalized products.
Clearance sale, final sale or special discount products.
Products damaged due to customer handling, misuse or improper storage.
Products returned after the 7-day issue reporting period.
Return Condition
If a return is approved, the product must be returned in its original condition with original packaging, invoice, tags, labels, accessories, warranty card, manuals and all items received with the product.
The return may be rejected if the product is used, damaged, incomplete, altered, tampered with, missing parts, missing packaging, or different from the product delivered.
Refund Process
Refund will be processed only after the seller, brand or return partner verifies and approves the returned product.
Once approved, the refund will be processed to the original payment method or another approved refund mode depending on the payment gateway and platform process.
Refund timelines may vary depending on bank, payment gateway, seller confirmation and product verification.
Courier and Pickup
Return pickup, if applicable, will depend on courier serviceability, seller policy and product category.
If reverse pickup is not available in the customer’s area, the customer may be required to self-ship the product to the seller or return address provided by BuyVero.
Courier charges may be refundable only if the issue is verified as seller-side or delivery-side error.
BuyVero’s Marketplace Role
BuyVero is a marketplace platform. Products are listed and sold by independent sellers and brands. BuyVero helps coordinate between the customer, seller, courier partner and brand, but product ownership, quality, warranty, packaging, invoice and after-sales responsibility remain with the respective seller or brand unless specifically stated otherwise.
BuyVero reserves the right to reject return, replacement or refund requests that are false, incomplete, delayed, unsupported by proof, misuse-based or not eligible under this policy.
Contact for Return Support
For return, replacement or refund support, customers can contact BuyVero support with complete order details.
Company: Disha Solutions
Website: www.buyvero.in
Email: support@buyvero.in